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Agent Performance Analytics

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Agents Analyzed
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Avg Response Quality
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Top Performers
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Needs Coaching

🏆 Agent Rankings

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⭐ Response Quality Analysis

Analyzing response quality...

🔄 Follow-up Patterns

Analyzing follow-up patterns...

⬆️ Escalation Analysis

Analyzing escalation patterns...

🔍 Investigation Thoroughness

Evaluating investigation quality...

📊 Performance Benchmarks

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📈 Agent Performance Heatmap & Daily Trends

Analyzing daily performance trends...

📋 Personalized Agent Recommendations

Generating personalized recommendations...

🤖 AI Agent Insights

🤖 AI Status: Checking...

🗣️ Communication Styles

Analyzing communication styles...

⚖️ Performance Comparison

Comparing top vs bottom performers...

👥 Team Coaching

Generating team coaching recommendations...

🔍 Agent Deep Dive

Select an agent above to view detailed AI-powered insights including communication style analysis, personalized coaching recommendations, and performance deep dive.

💡 Key Performance Insights

Extracting performance insights...